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Return and Refund Policy

Return Policy:

thesirona.me offers complete trust and transparency on all the purchases with us to all our customers. 

Due to the nature of our products, they are non returnable. However, we do consider returns of purchased items under the following conditions: 

  • Wrong product

  • Wrong size of the product

  • Defective

  • Expired

  • Damaged

  • Delayed beyond 15 days of delivery

In case of any of the above circumstances, the product purchased can be returned within 7 days of delivery. 

Before returning a product, please ensure that it is in good condition and not used.

Please contact us at orders@aagtllc.com, or call / whatsapp +971 52 9810021 to initiate the return process.

Replacement/ Refunds:

We usually ship new products as replacement, once we get the returned ones.

If any user does not want replacement then they have to inform us within 24 hours of placing the order. In this case we refund the amount to them. For prepaid orders, we either give them store credit or refund to their cards directly.

Cancellation Policy:

After placing the order, if user wishes to cancel, they should write to us at orders@aagtllc.com , or call us/WhatsApp at: +971 52 9810021 within 24 hours.

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